We're here to help
Email us and a person will reply, usually within a day.
Early access
LuxeLook AI is in testing on iPhone. If you'd like to try it before launch, email us with the subject Early access and the email address linked to your Apple ID. We'll send you a TestFlight invite as places open up. Android follows after the iPhone launch.
Common questions
How do I add my clothes?
Tap the plus button. You can photograph one piece at a time, pick up to fifty photos from your camera roll, or paste a product link from a supported store. Each piece is tagged automatically; you confirm or correct the tags.
Why does the app ask permission to use AI?
Tagging pieces, removing backgrounds and composing outfits all use AI services run by other companies. We ask before your first photo is sent, and you can change your answer in Settings. Our privacy policy lists each service and what it receives.
What happens to my guest wardrobe?
A guest wardrobe is kept for 7 days from your last visit. Save it by signing in with Apple or email and it's yours for good. If you don't, it's deleted along with its photos.
Why is there no weight field?
On purpose. The stylist works from fit and proportion, not weight. Measurements are optional and only used to recommend how things should fit.
How do I delete my account?
Settings, then Delete account. It removes your photos, wardrobe, outfits, calendar and sign-in details. Backups are cleared within 30 days.
Why can't I use the app?
LuxeLook AI is for people 16 and over. If you entered your year of birth wrongly, delete and reinstall the app to start again, or email us.
How do I cancel a subscription?
Subscriptions are managed by Apple or Google. On iPhone: Settings, your name, Subscriptions. On Android: Google Play, your profile, Payments and subscriptions.